Contact Richard Casino Support - Australia 2026

We offer two ways to get in touch: live chat and email. Live chat is the best choice when something is time-sensitive, such as a deposit that hasn't appeared, a bonus that won't activate, or a question about a game you're playing right now. Email suits longer or more detailed matters, especially anything where you'd like to attach screenshots or documents. Our team is available 24/7, so you don't need to wait for business hours. We don't list a phone line, so please use chat or email and we'll take it from there.

The more detail you give us, the faster we can help. Please share your username and the email address linked to your account, plus a short description of what happened and roughly when. For payment queries, add the transaction ID, the method you used, the amount and the currency. If something looked wrong on screen, a screenshot is worth a thousand words. For bonus questions, mention the offer name and any promo code you entered. Please never send your password or full card number; we will never ask for them.

Live chat is our quickest route, and in most cases you'll be talking to a real person within a few minutes. Email takes a little longer because each message is read and handled properly rather than answered with a stock reply. Complex cases, such as those involving payment providers or document checks, may need extra time while we gather information from other teams. If we need something from you, we'll say exactly what, so you're never left guessing. Replying on the same email thread helps us keep your case together.

Need help signing up, confirming your email, updating your details or recovering access? Reach out and we'll walk you through it. As part of keeping the site secure and meeting anti-money-laundering obligations, we carry out identity verification (KYC) checks. This usually means sending a photo ID and sometimes proof of address or payment method ownership. Completing verification early can help avoid delays when you request a withdrawal. If a document is rejected, tell us and we'll explain what to resubmit. Remember, you must be 18 or older to hold an account.

We accept Visa, Mastercard, eZeeWallet, MiFinity, Neosurf, bank transfer and crypto, with the minimum deposit and withdrawal both set at A$20. Payout times depend on the method: e-wallets and crypto are typically the fastest, cards can take 24 to 72 hours, and bank transfers may take 3 to 5 business days. If a payment looks stuck, contact us with the transaction ID and method so we can trace it. Questions about limits, currencies or why a withdrawal is pending are also welcome, and we'll explain what's happening.

If something hasn't gone the way it should, tell us first. Write to us by email with your account details, a clear account of the issue and any evidence you have, and mention that you'd like it handled as a complaint. We'll review it carefully and come back with a clear answer. If you remain unhappy with our reply, you can escalate the matter to the Tobique Gaming Commission, the body that issued our licence (E-gaming License No. 0000064). We'd always rather resolve things directly, but you're entitled to take it further.

Gambling should be entertainment, never a way to make money or escape worries. You can set deposit, loss and wager limits yourself, or take a cooling-off break, through your account tools. If you'd like a longer break or a permanent exclusion, contact us by chat or email and our team will action it promptly and without judgement. If gambling is affecting your life, free, confidential support is available in Australia, including Gambling Help Online and the national helpline. Please play only with money you can afford to lose.