Richard Casino Privacy Policy 2026

When you register, we ask for your date of birth, full legal name, residential address and a valid email address. Along the way we may also collect your phone number, your chosen currency and country, and details about the payment methods you use. To satisfy identity checks, we may request a government-issued photo ID, proof of address such as a utility bill or bank statement, and proof of ownership of your payment method, for example the front and back of a card or an e-wallet screenshot. We also record technical data such as your IP address, device type, browser and how you move through the site.

We use your data to open and run your account, process deposits and withdrawals, and confirm you are of legal age. We also use it to prevent fraud, detect duplicate accounts and meet anti-money-laundering obligations. Beyond that, we rely on it to provide customer support, apply bonus rules fairly, and keep our responsible gambling tools working, including deposit, loss and wager limits, cooling-off periods and self-exclusion. With your permission, we may also send you offers and news, which you can switch off at any time.

We process personal data only when we have a valid reason to do so. Most of it is needed to perform our agreement with you, such as running your account and paying out your winnings. Some processing is required by law, particularly identity verification and anti-money-laundering checks. Other processing rests on our legitimate interests, for instance securing our platform and stopping abuse, always balanced against your rights. Where none of those apply, such as for marketing messages, we ask for your consent first and you may withdraw it whenever you like.

We do not sell your personal information. We share it only where necessary with payment providers and banks that handle your transactions, identity-verification and fraud-prevention services, game providers who need limited account data to deliver their titles, and technology suppliers that host or secure our systems. These partners may act only on our instructions and under confidentiality duties. We may also disclose data to regulators, law enforcement or courts when the law requires it, or to report suspicious activity connected with money laundering or fraud.

Identity checks are a core part of how we operate. Withdrawals remain pending until verification is complete, and crypto players must verify before they can deposit or bet. If documents are not in Latin or Cyrillic script, we may ask for a short video verification instead. We may also request phone verification. If we cannot reach you within two weeks of a withdrawal request, or verification is not finished within two weeks of our request, your account may be suspended or closed, as set out in our Terms and Conditions. Supplying false or mismatched documents can lead to closure and forfeiture of funds.

We keep personal data only for as long as it serves the purposes described here or as long as the law demands. Account and transaction records, along with verification documents, are generally retained for the duration of your relationship with us and for a period afterwards to meet regulatory, tax and anti-money-laundering requirements. Marketing preferences are kept until you opt out. When data is no longer needed, we delete it or anonymise it so it can no longer identify you.

Depending on where you live, you may have the right to ask what data we hold about you, to have inaccurate details corrected, to request deletion, to restrict or object to certain processing, and to receive a copy of your data in a portable format. You can also withdraw marketing consent at any time. Some requests may be limited where we must keep records by law, for example for verification or anti-money-laundering purposes. To exercise a right, contact our privacy team through live chat, and we will confirm your identity before acting.

We apply SSL encryption to data travelling between your device and our servers, and we restrict internal access to staff who genuinely need it. Our games run on certified random number generator software, and our KYC and AML procedures help guard accounts against misuse. No system is perfectly immune, so please choose a strong, unique password, keep your login details private and tell our team straight away if you suspect unauthorised access. Gambling should stay enjoyable, so if you ever feel it is becoming a problem, our limit and self-exclusion tools are there for you.

We use cookies and comparable technologies to keep you signed in, remember your preferences, measure how the site performs and understand which features players find useful. Some are essential for the site to function, while others are optional and used for analytics or personalisation. You can manage non-essential cookies through your browser settings or the choices we present. For a full breakdown of each category and how to control it, please read our separate cookie policy.

Questions or requests about your personal data should go to our Data Protection contact, reachable through the live chat or email support available around the clock. Please include enough detail for us to identify your account and understand your request. We may update this policy from time to time to reflect changes in our services or the law. When we make material changes, we will post the revised version here with a new effective date, and where appropriate we will notify you directly.